If your Massachusetts Program registration card is lost, stolen or destroyed, you ask the Commission for a replacement in the patient portal. The Commission charges $10, and a waiver is possible for a Verified Financial Hardship. You also have to tell the Commission within five business days. This page gives the steps in order with the Commission wording.

Steps

  1. Tell the Commission Notify the program of a lost or stolen card within five business days. The Commission lists a support email and phone line on its pages. See the Commission FAQ
  2. Log in to your patient portal Use the Medical Use of Marijuana Program Online System. There are no paper applications for a lost card, according to the Commission. Open the patient portal
  3. Submit the replacement request Select "Request a Replacement Card" under My Registration and pay the $10 fee by credit or debit card. See the state steps
  4. Print the new temporary ID After approval, a new temporary ID is generated under the Home tab for immediate use while the permanent card is mailed. See the Commission FAQ

What the Commission says

The Commission FAQ for patients and caregivers reads:

"My card was lost or stolen, what do I do now? Please notify the program of any lost or stolen cards within 5 days. ... If you need a Replacement Card, please log in to your online patient portal and submit the 'Request a Replacement Card' application under My Registration. There will be a $10 fee payable via credit or debit card."

The renewal and caregiver pages give the notice period as five business days. 935 CMR 501.015(6) also says a patient has to notify the Commission within five business days after discovering that the Registration Card has been lost or stolen. Use five business days as your limit.

The $10 fee and the waiver

The fee for a replacement Program registration card is $10. The Commission page says that if the fee poses a Verified Financial Hardship, the patient may request a waiver in a form and manner determined by the Commission. The Commission lists a phone line for that request on its renewal page. 935 CMR 501.002 defines Verified Financial Hardship as being a recipient of MassHealth or Supplemental Security Income, or having income that does not exceed 300% of the federal poverty level, adjusted for family size.

Damaged cards

The Commission pages say "lost, stolen, or destroyed". They do not mention a card that is damaged but still readable. If yours is damaged, ask the Commission whether the same replacement request applies.

While you wait

The regulation says a patient must carry the Registration Card at all times while in possession of medical-use marijuana. A medical dispensary has to inspect your temporary or annual card with a government ID, so the temporary ID printed after approval is how you keep buying. Caregivers follow the same replacement steps and fee.

Short answers

How much is a replacement card?

The Commission charges $10, payable by credit or debit card. A waiver is possible for a Verified Financial Hardship.

How fast do I have to report a lost card?

Within five business days, according to the Commission pages and 935 CMR 501.015(6).

Can I buy while I wait for the new card?

The Commission says a new temporary ID is generated under the Home tab after the replacement is approved, for immediate use while the permanent card is mailed.

Can I apply on paper?

The Commission says there are no paper applications available for a lost card. Use the online account.

More for patients

Sources

Read on October 31, 2026. The state can change its rules, so confirm on its pages before you act.

This page explains how a state program works. It is not medical or legal advice, and it makes no claim about what marijuana does for any health condition. Ask a health professional about your health.

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