Most problems with a Massachusetts medical card application have a clear owner. A password problem is handled in the Commission's online system, a certification fee is set by your provider, and an expired certification goes back to a provider. This page sorts the common problems by who can fix them.
Most problems with a Massachusetts medical card application have a clear owner. A password problem is handled in the Commission's online system, a certification fee is set by your provider, and an expired certification goes back to a provider. This page sorts the common problems by who can fix them.
To reset a password in the Online System, select "forgot username" or "forgot password"(masscannabiscontrol.com).
If a card is lost, stolen, or destroyed, the fee to replace a Program registration card is $10(masscannabiscontrol.com).
If the fee poses a Verified Financial Hardship, the Qualifying Patient may request a waiver of the fee(masscannabiscontrol.com).
Certifying Health Care Providers may charge Registered Qualifying Patients a fee for annual certification visits, and Providers determine their own fees(masscannabiscontrol.com).
If a medical certification has expired, the patient must call a Certifying Health Care Provider to get re-certified prior to renewing the registration(masscannabiscontrol.com).
| Problem | Ask | What the Commission says |
|---|---|---|
| Password reset | The Commission's Online System | Select forgot username or forgot password |
| Lost or stolen card | The Commission | The fee to replace a card is $10, and a hardship waiver is possible |
| Provider fee | Your provider | Providers determine their own fees |
| Certification expired | A Certifying Health Care Provider | Get re-certified prior to renewing the registration |
| Waiting for the card | The Commission | One to three weeks for a new patient, 10-14 business days after a renewal |
| Form in Spanish | The Commission's website | The patient registration form is published in Spanish |
The Commission says you should receive your official card within one to three weeks(masscannabiscontrol.com).
After a successful renewal, the Commission says you will receive a new registration card in the mail within 10-14 business days(masscannabiscontrol.com).
The Commission says processing times for paper applications are considerably longer than for online applications(masscannabiscontrol.com).
Certifying Health Care Providers may include physicians, nurse practitioners, and physician assistants that are registered with the Program(masscannabiscontrol.com).
Ask your own doctor, nurse practitioner or physician assistant whether they are registered. AC does not name or recommend any certifying provider.
The Commission publishes the patient registration form in a Spanish translation(masscannabiscontrol.com).
If your name, address, contact details, or other personal information changes, the Commission says to update your account within five days of the change(masscannabiscontrol.com).
Providers determine their own fees for annual certification visits(masscannabiscontrol.com).
The patient must call a Certifying Health Care Provider to get re-certified prior to renewing the registration(masscannabiscontrol.com).
The Commission says a patient may register by mail, but processing times for paper applications are considerably longer(masscannabiscontrol.com).
The Commission says to expect a new registration card in the mail within 10-14 business days of a successful renewal(masscannabiscontrol.com).
Advanced Dispensary in Peabody is being built and has no opening date.
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